Returns & Refunds

Every order placed on lrwheelsnlifts.com ships to our shop at 6923 W Hillsborough Ave, Tampa, FL 33634. We call you when it arrives to schedule installation or pickup. This policy applies to wheels, tires, lift kits, accessories and parts ordered online or at the counter, within the United States.

Return window

You may return an item within 30 days of the day you picked it up or had it installed. Have your order number (it starts with LR-) or the name and phone number on the order ready.

How to return

• In store: bring the item to the shop at 6923 W Hillsborough Ave during business hours. We inspect it at the counter and start the refund the same visit.
• By mail: call us first for a return authorization, then ship the item back to the shop. Return shipping is paid by the customer, and the item must arrive in the condition described below. We recommend a tracked service; we cannot refund an item that does not reach us.

Condition

Returned items must be in new, uninstalled condition, in the original packaging, with all hardware and paperwork. We inspect every return at the counter.

• Tires that have been mounted on a wheel are not returnable.
• Lift kits, leveling kits, suspension parts and accessories that have been installed are not returnable.
• Wheels that have been mounted, driven on, or show any marks from mounting are not returnable.

Restocking fee

Parts are ordered for you from our distributors, who charge us to take them back. A 20% restocking fee is deducted from every refund, whether the item comes back in store or by mail. Return shipping, when you mail an item, is at your cost and is not refunded. Labor that has already been performed is not refundable.

Refunds

Approved refunds go back to the original payment method, minus the restocking fee, within a few business days of the inspection. Financed purchases are refunded to the financing company under its terms.

Defective items and warranty

A part that arrives damaged or fails in normal use is handled under the manufacturer's warranty, not as a return. Bring it in and we will start the claim with the manufacturer or distributor on your behalf. Our installation labor carries its own warranty, described on each service page.

Exchanges

Wrong size or fitment? Within the return window, an unused item can be exchanged for the correct part. The restocking fee applies when the distributor charges us for the original; we will tell you before the exchange is placed.